marsh travel marketing
Proud to Represent Real
Resorts and El Cid Resorts in Canada
How are you? What's new? What's shaking? How's business?
So I guess the big news in April was the demise of
Conquest. So sad. I hope it wasn't too much of a
nightmare for you and you didn't have too many clients
Did you know that I used to work for Conquest many moons
ago? Yep, we're talking way back in the day (1997 -
1999). I used to be an Airport Rep for Conquest at YEG.
I still remember getting up in the wee hours of those
cold February nights to start my 3am shift at the
airport for those 6am C3 flights to Cancun and Puerto
Vallarta. Fun times.
I'm sorry to see them gone and let's hope that our
friends and colleagues at Conquest are doing OK and they
all land on their feet.
Anyways, I do have some big news to share with you. I
made a major purchase last month -- I bought a new
I'm on the road all the time and basically I live in my
vehicle, there was NO WAY I was going through another
summer without air-conditioning. And yes, before you
start laughing, there are one or two days a year that
it's nice to have air-conditioning in Vancouver!
So I decided it was time to to upgrade my ride.
It's a PT Cruiser. It's one of those cars that you
either love or hate.
I used to be a hater and I thought that they were the
ugliest cars, but then I ended up renting one a while
back and I LOVED it. And I had to have one. It's very
roomy inside, it has air-conditioning and cruise
control, plus the back seats can be removed so I've got
lots of room for my brochures and displays in the back.
Perfect rep car!
guess who else loves it too?
Dixie can be extremely picky but she seems to be very
impressed with the new wheels. Her favourite thing in
the whole world is going for a ride in the new car - she
absolutely loves that.
The only downside is all of the messy nose-prints she
leaves on the windows of my immaculate new car! Good
thing she's cute.
Fly Free to Mazatlan and Free Unlimited Golf
It doesn't get any better than this!
You may have noticed that I sent the newsletter out a
few days earlier than usual. Well, that's because I
really wanted to tell you about a phenomenal deal that
is only available for a very short time.
Right now Westjet Vacations has a
Fly Free to Mazatlan
promotion! You need to make all your bookings by May 1st
at 11:59pm (mountain time). And as part of this special
promotion, if you book your clients into any of the El
Cid Resorts, then they will also receive
FREE UNLIMITED GOLF!!!
Yes, I said FREE
It doesn't get any better than this. Even if your
clients aren't golfers this is one heck
Please note that the
FREE UNLIMITED GOLF
is ONLY available in
conjunction with Westjet Vacation's
Fly Free to Mazatlan
promotion. So you have to get on the phone and let your
clients know about this.
Remember, and this is important, the
FREE UNLIMITED GOLF
is only applicable for bookings at
El Cid Resorts
. Your clients will receive their
FREE UNLIMITED GOLF
certificates upon check-in at their El Cid hotel.
to get more information and to make your bookings.
Please note that the
FREE UNLIMITED GOLF promotion is applicable to
new bookings only. Groups must request this promotion to
get approval. Caddy is mandatory and not included. Golf
cart is optional and not included.
Lady of Guadalupe Chapel
NEW! At the Gran Caribe Real
Do you have Catholic clients that would
like to do a destination wedding? Well, I've got some good
news, because Real Resorts has recently opened Lady of
Guadalupe Chapel at the Gran Caribe Real.
It's a serene spot over-looking the beautiful blue
Please note that only Catholic weddings can be performed
in this chapel.
For more information please contact your favourite
Real Resort Wedding Coordinator.
Pearl of the Pacific
Have you been to Mazatlan lately? Well, if not, it is time
to pack your bags and go!
Mazatlan is making a come-back. Big time.
Go and see for yourself why Mazatlan is considered THE up
and coming destination in Mexico.
Located on Mexico's northern Pacific coast, in the state
of Sinaloa, it is a land of golden beaches, diverse sea
life, fine dining and shopping, and rich culture and
history. Escape to sun-drenched Mazatlan for fantastic
recreation, world-class fishing and diving, fantastic
golf, vibrant cultures, and a limitless array of
activities and water sports. Cruise the Sea of Cortez or
hike the trails of the legendary Western Sierra Madre.
Dance the days and nights away at the Mazatlan Carnaval --
the third-largest Mardi Gras celebration in the world.
And don't forget that Mazatlan is easier to get to than
ever with non-stop service all summer long (May - October)
from Vancouver and Calgary gateways. A Mazatlan vacation
is now very affordable and convenient.
And where is the best place to stay in Mazatlan? El Cid
Resorts of course! It's all about the location, and El Cid
Resorts are located in the heart of the Golden Zone -
where your clients want to be.
El Cid Resorts truly offers "Something For Everyone". El
Cid Resorts has 4 hotels to chose from in Mazatlan, each
with its own distinctive style and ambiance. To learn more
about what El Cid Resorts has to offer your clients in
wonderful Mazatlan please click
And now you can experience Mazatlan for yourself with El
Cid Resort's fantastic Travel Agent Rates!!!
We received THE ROYAL treatment in Cancun
Expect the Exceptional
Everyone likes to hear some positive
feedback once in a while, right? Well, I'd like to share a
wonderful letter with you. It was recently received by Ing.
Fernando Garcia (President - Real Resorts). I think it
serves as a testament to what makes Real Resorts
exceptional - the people.
would like to inform you of our wonderful experience with
your resort. A merry group of eight (4 couples) chose your
establishment in part because of the amazing comments on
TripAdvisor. My best friend wanted to get married, and the
rest of us wanted to get some much needed R and R. From
the moment we booked we were amazed at the helpfulness of
everyone associated with The Royal. Expect the Exceptional
is your motto and you surpass that in leaps and bounds! A
few of us have also worked in the hospitality industry,
and our expectations can sometimes be too high, but we
were floored by everything and everyone there. We all
travel allot (there is just too much of this beautiful
world to see) and found your resort to be the best we all
have ever stayed in.
first taste of perfection came from Carlos Navarro, Front
Desk Manager. I emailed once we had confirmed our booking
to ensure that our rooms would be close. In January we
went to the DR and although requested numerous times prior
to arrival to be close, we were spread throughout the
hotel, and they could care less that we were unhappy about
it. Carlos responded quickly to my email and even provided
us with room numbers, which for the 3 swim up suites
127-128-129 (March 11-18, 2009). I asked him if we should
do the online check in, or would we screw things up, he
said there should not be any issues. Sure enough 2 nights
prior to our arrival we all three checked in online and
got rooms 127-128 and 129. I put a special occasion in for
the arriving bride and groom, and when they checked in,
they had rose petals, and towel art, they were very
impressed! Thanks again to Carlos for booking in our
suites, they were perfect and we loved them!
Throughout our week stay, which we all found to be too
short. Every staff member would say Hola, touch their
heart, and say it was their pleasure. Let me tell you it
was our pleasure to stay and we will for sure all be back.
Patty Hernandez was my BF wedding coordinator and she was
not only beautiful but professional and without her the
bride would have been a wreck. But because of Patty, the
Bride got to enjoy everyday of her vacation, and to top it
off, have a beautiful wedding.
Conchi was all of our Swim Up Master Suites Housekeeper,
and she too was amazing, so friendly and helpful. Didn't
mind if we were passing through when she was trying to
clean, and always kept our suites in immaculate condition.
There was only one day that we didn't get our scheduled
housekeeping done and I think that was her day off!
Raphael the Beachbutler, what a guy. He ALWAYS had a huge
smile on his face, always asked how we were, and always
took care of ALL of our needs. Sometimes he would solve a
problem before we even knew there was one. Nothing was too
big or small for this guy, he would do anything, find
anything you asked of him. Totally a treat to see each
day, his professionalism and charisma is priceless,
we will not soon forget that great man.
staff at the restaurants were great, but our top two, were
Jesus at Spikes, he would be there with a refill before
you could blink, amazing! As well as Martin at Maria
Maria's, he dug deep in your wine cellar for our favorite
wine, but he never gave up, and we got that great bottle
to enjoy with dinner.
Nadia at the Romance Concierge Desk was amazing as well,
anything we would ask of her it got done. A few of us fell
in love with the heart vases in the room, and when we
mentioned it to her, she arranged it so that we could buy
them to bring abit of our suite back to Canada. A few
hours after asking she had them boxed and wrapped and
delivered to our rooms , amazing!
Pool servers were all excellent as well, but Eloisa, was
precious! Her big beautiful smile greeted us each day, it
was a pleasure to meet her. You couldn't help but be happy
the icing on the cake so to speak was EDY, pool waitress
and bar server. Our last night at your beautiful resort
all eight of us met on the balcony off the bar, for a
cigar and a nightcap and EDY was our server, so polite,
telling us we must come back next week to see her.She was
wonderful. But the true greatness was after we left! 6 of
us went to retire and the last couple stayed to say their
goodnights to some friends we met there. A large group of
British Guests headed out to the balcony for a smoke, as
Edy went out to serve them she saw a lady picking up a
wallet, so Edy politely went over to them and said that
she knew who the wallet belonged to. The guest was adamant
that the wallet belonged to her, Edy grabbed the wallet
went over to our friends and asked if this wallet belonged
to us, which it did and they returned it to us right away.
If Edy did not have the courage to stand up for us, we
would have lost all of our ID, money and Credit Cards.
Words would never express how impressed we all were that
she would take that risk to stand up for what is right. It
takes a very brave and special person to do this. And she
should be rewarded one thousand times over, since she
saved us much heartache and many headaches.
These are our top nine employees of your wonderful
establishment, but can honestly say everyone was very very
nice. We will all speak and spread the word of the new
wonder of the world, The Royal in Cancun. We look forward
to visiting again and seeing all the wonderful faces and
meeting more great people! Please Please Please commend
these special nine for a job that went above and beyond
greatness. They truly made our experience Exceptional!!!
Regards, and Best Wishes
Wasn't that a
great letter? I'm telling you, the
part about Edy and the wallet almost brought a tear to
Way to go Edy - and everyone else at THE ROYAL in
Cancun. Job well done!!!
Hotel Marina El Cid Spa & Beach Resort - Riviera Maya
For months now I've been telling you all about the
beautiful Hotel Marina El Cid Spa & Beach Resort in the
Well, one of the most common questions I've been getting
lately when I'm out on sales calls is "where is it
* Located on the
sun-splashed coast, halfway between Cancun and Playa del
* Less than a mile
from the charming bohemian fishing village of Puerto
* 30 minutes from
* 30 minutes from
downtown Playa del Carmen.
* 20 minutes from
Cancun International Airport.
* An 80 minute drive
to the impressive Mayan ruins of Tulum.
For more information on
the Hotel Marina El Cid Spa & Beach Resort please visit
the website by clicking
Relax - your clients are in good hands!
Looking for airport transfers for your clients in
Cancun/Riviera Maya? Well, look no further. Best Day
offers two types of professional and convenient ground
This works like a
shuttle service where your clients and other people
arriving at the same time share their transportation to
the hotel at a lower cost. Best Day vehicles are always
available at the airport and your clients will never
have to wait longer than 15 minutes until their van
Did you ever want your own
chauffeur waiting at the airport and feel like a VIP?
That is what this service is all about. This is the best
option if you want your clients to have their own
vehicle or if they are traveling with family or a small
group. As soon as they are ready to depart, they will be
driven straight to their hotel. There is no waiting
time. Personalized service at it's best!
What happens when your clients arrive?
Upon arrival at the airport, and once your clients have
cleared immigration and customs, a BEST DAY TRAVEL
representative will be waiting for them OUTSIDE the
Arrival Gate, displaying a banner with the logo of BEST
DAY TRAVEL. Please note that customs procedures can take
45 minutes depending on how many people are waiting in
line. Please tell your clients not to worry, Best Day
knows this and will be waiting OUTSIDE the Arrival Gate.
Best Day supervisors at the airport will monitor your
clients flight to ensure that their shuttle will be
ready when they arrive. Your clients will not have to
worry if their flight is delayed or arrives ahead of
schedule. Best Day will know, and more importantly, Best
Day will be waiting for your clients whenever they
Once the Best Day staff members meets your clients at
the airport, they will be guided to the vehicle and will
receive an invitation to meet with the Best Day
representative at their hotel. During that meeting they
will be given the exact time of their pick-up on their
departing date and their return flight will be
confirmed, should they have reserved a round trip
Did you know?
Both Air Canada Vacations and Westjet Vacations use Best
Day as their ground operator in Cancun/Riviera Maya.
Yes, that's right, when you purchase a package through
either ACV or WJV, Best Day is the company that looks
after the transfers. So don't worry, your clients are in
For more information on Best Day please visit the
Have a great month. Don't forget to call/email me if you
need anything for El Cid Resorts and/or Real Resorts. As
I say every month, I'm always here to help you close the
Freddie Marsh, CTC
FMTM - Freddie Marsh Travel Marketing | 702-850 Royal Avenue | New
Westminster | BC | V3M 1A6 | Canada
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