August 2009 Newsletter


About FMTM

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In this issue...
Congratulations Best Day
THE ROYAL Playa del Carmen
Something for Everyone
Fernando Garcia - Real Resorts
Westjet flights to Cozumel
Enhanced Commission Booster
Congratulations Kristine
FREE swim with Dolphins
Park N Fly Vancouver
What is FMTM?
Contact me...
Freddie Marsh

Freddie Marsh, CTC

850 Royal Avenue
Suite 702
New Westminster, BC
V3M 1A6
604 614 9932

fmtm new logoProud to Represent
Real Resorts and
El Cid Resorts
in Canada
Dear David,      corona beer pic


Wow, can you believe it's August already? So how has your summer been going anyways? Hmmm??? Good weather where you are? How are the mosquitos? Been on any fun summer road-trips? Details please! :)

I'm actually out in Alberta right now. Yep, I flew out last week for the ACTA Alberta golf tournament in Ponoka (just outside Edmonton). The weather was HOT and I spent the day at hole #2 handing out ice-cold Corona beer. Geez, I've never felt so popular!!! Everyone was so happy to see me. Hmmm...was it me or was it the cold Corona beer they were happy to see??? HAHA

I've been away from home for over a week now and of course I really miss Dixie. I'll get to see her soon as I fly home tomorrow.

Dixie smilingIt's funny, because I always receive complaint emails if I don't include a Dixie update!!! Well, the latest news with her is that for the past few months I've been trying been trying to teach Dixie how to "shake a paw". Sounds simple enough, right? 

Wanna see our progress??? Check it out HERE.

Unfortunately it's not going as smoothly as I had hoped. Good thing she's cute! :)

Have a great August. I think it's going to be a crazy busy fall with winter bookings (knock on wood) so I hope you enjoy the rest of your summer and you get all rested up!


Freddie Marsh, CTC

PS - I'm going to be at ALL of the upcoming Addison shows this fall (Victoria, Vancouver, Edmonton, Calgary, Winnipeg, London, Toronto, Ottawa and Montreal). It would be GREAT to see you.Please click HERE to check out the date for your city. And please stop by the booth to say hello.
best day 25 logo Congratulations Best Day
Two Reasons to Celebrate

Best Day Travel Celebrates 25 Years in the Business and Has Been Named One of the 100 Great Places to Work in Mexico in 2009 For The Third Consecutive Year.

Best Day Travel, a 100% Mexican company, is proud to announce that in 2009 (which also happens to be the year of their 25th anniversary), they achieved a ranking of 80 to form a part of The 100 Great Places to Work® in Mexico for the third consecutive year.

The Ranking is a result of a process of analysis, evaluation and certification, considered one of the most exhaustive in the world, which is performed by the Great Place to Work® Institute, Mexico. To become a part of this ranking, a company must be "a place where collaborators trust the people they work for, are proud of what they do and get along with the people they work with".

With this great achievement, Best Day Travel has proven that the company philosophy works: Do everything with love, Love God, Family, Work, Co-Workers, Tourists and Country.®

Best Day Travel: 25 years giving you the "Best Day" of your vacations, with Love as the key to success.
THE ROYAL Playa del Carmen royalpool
Flawless Hospitality and Casual Elegance

If your clients are looking for the best, then THE ROYAL Playa del Carmen is the place for them. This adults-only (16+) property is located on a gorgeous stretch of white sandy beach, and it is also only steps away from famous "5th Avenue". This is absolutely the best location in the Mayan Riviera - the best of both worlds.

You clients will absolutey love THE ROYAL Playa del Carmen and here are some reasons why...

bulletInnovative (Mexico's first) online check-in available within 48 hours of arrival.
bulletIn-suite double jacuzzi.
bullet29" flat screen satellite TV and DVD/CD player.
bulletCoffeemaker and in-suite mini-bar, stocked daily with water, beer, pop, snacks and a convenient liquor cabinet system with a selection of international liquors.
bulletUnique "Magic Box" for discreet room service delivery.
bulletTerrace or balcony with furniture and hammock.
bulletIn-suite electronic laptop-size safety depost box.royal beach pic
bullet2-line direct dial cordless telephone with bi-lingual voicemail and bathroom extension.
bulletRoyal Bed with pillow-top mattress, fine high thread count linens, plush duvet cover and multiple pillows.
bulletModern, state-of-the-art, fully equipped Life Fitness Centre & Stott Pilates, spinning, aerobics and yoga sessions.
bulletA la carte breakfast, lunch and dinner; "show cooking" and international buffet plus all natural, low calorie, vegetarian, and delicatessen-style menu choices.
bulletUnlimited domestic and international premium brand liquors, a variety of beers, wine and sparkling wine by the glass, plus an extensive selection of fine wines included. Exceptional vintage wines, cognacs and tequilas available at surcharge.
bulletTrade nights between THE ROYAL Playa del Carmen and THE ROYAL in Cancun (based on availability).
bulletExclusive exchange priveleges at all Real Resorts
bullet24 Hr prompt room sevice.
bullet24 Hr VIP lounge serving hors d'oeuvres, premium snacks, domestic, international, premium brand beverages with table games and large scree Plasma TVs. 
bulletPeronalized check-in/check-out with welcome and departure refreshing cocktail and cold towel service.
bulletOlympic-size fresh water pool with 50-meter lap lane & starter block (quiet pool) plus an oceanfront active pool.
bulletSCUBA introductory lesson, snorkeling equipment and boogie boards.
bulletLighted rooftop tennis court with complimentary equipment. Onsite tennis pro available.
bulletVolleyball, billiards, ping-pong, table games and library.
bulletDaily social entertainment, including live music and fabulous professional shows.
bulletEductational wine & tequila tasting hosted by hotel sommelier.
bulletCanopied shade beds & lounge chairs on the beach & at the pool, in-pool sun chaise and plush beach towels.
bulletExclusive Royal Beach Cabanas upon availability.royallogo
bulletConvenient flag system for guests to request watier service on the beach.
bulletBeach Butlers provide cold towel service, ice water, suntan lotion, newspapers, magazines and much more.
bulletLuxury SPAzul.
bulletNightly turndown service.
bulletCasual evening Management Cocktail Party.
bulletAll resort taxes and gratuities.

For more information please click HERE.

el cid logo El Cid Resorts in Mazatlan
Something for Everyone

Do you have clients itching to getaway to somewhere warm and sunny?
Well, don't forget that Westjet has lots of non-stop flights to Mazatlan.
And with 4 resorts to choose from in Mazatlan, El Cid Resorts
truly has something for everyone...

castillaEl Cid Castilla Beach:
Situated in the heart of the Golden Zone, El Cid Castilla Beach hotel is the ideal vacation spot for friends and families. Your clients can take in front row seating to the unforgettable Mazatlan sunsets from their private balcony in the tower. Or, if your clients are traveling with kids, they might prefer a room overlooking the large free form pool with cascades and water slides.

elmoroEl Cid El Moro Beach:

Your clients can soak up the resort's relaxed atmosphere from their private balcony - the ideal spot to take in the views of the golden beachfront. The El Cid El Moro has spacious one and two bedroom suites, with fully-equipped kitchenettes. And if your clients are "pool people", they will love the expansive connecting pool with water cascades, rock formations and swim-up bar.

marina beach exteriorEl Cid Marina Beach:
An intimate Mediterranean-styled paradise awaits your clients at the El Cid Marina Beach hotel. The luxurious resort wraps around the Golden Zone marina, offering stunning ocean or relaxing marina and garden views from each private balcony. Marina Beach is known for its casual elegance. And there is also an beautiful, pristine beach reachable by quick (2 minute) water taxi ride. This hotel also has 2 gorgeous pools and a spacious jacuzzi.

el cid granada picEl Cid Granada:
Your clients can enjoy the peaceful gardens from their private balcony or patio. Nothing comforts the soul like a warm, Mazatlan vacation and there's no place as welcoming as El Cid Granada hotel. It is a cozy Mexican-style hotel with a warm and welcoming environment - located directly across the street from the El Cid Castilla Beach. And because it is connected by skybridge, your clients will have easy access to the restaurants, beach and pool facilities.

For more information on El Cid Resorts in Mazatlan please click HERE.

Did you know that when you book your clients at any El Cid Resort they will receive a MEGA PASS?

newlogoGuests at El Cid Resorts receive one Resort Credit Coupon Book (called Mega Pass) per room upon registration. The booklet contains coupons of specified amounts that can be used for payment towards a variety of services and activities. 

The is a phenomenal added bonus for your clients. The coupon book is worth $300US in Mazatlan and $600US in Riviera Maya and Cozumel. The coupons can be used for various services such as spa, tours, golf and shopping! Yippee!

For specific details about the Mega Pass and to read all of the rules and restrictions, please click HERE.


General Director, Best Day - Real Resorts Group

A company that succeeded in doing everything with love: love to God, to family, to our tourists, our coworkers and suppliers.  It works!

This group wouldn't be what it is without the enthusiasm and love that every coworker puts in their jobs.

In 1983, when Fernando García was a SCUBA instructor in Aquatours, a tourist came by asking to be driven to Tulum ruins, but he didn't want to go in a bus with too many people. He wanted someone to drive him in a car and he was willing to pay $150 USD for the day trip. Considering that at that time $150 USD was Fernando´s whole income for 15 days of work, he told the tourist that he would take him anywhere he wanted to go for that amount (including hell and back!) in his 2 door no air-conditioned Fairmont.  So Fernando drove him to Tulum and Xel-ha with some beers, sodas and snorkeling equipment, then to private lagoon Akumal and to Xcaret, where there was no development at all yet.  At the end of the day, the Philadelphia tourist said, "This has been the best day of my holiday".  Fernando then took the name Best Day to offer same day trips to his scuba pupils and started a formal travel agency in 1984 known as "Best Day Personal Tours".
Best Day
During the following years Best Day grew quickly with luxury and air-conditioned private tours to the main archaeological sites: Chichen Itza, Tulum, Coba and even Merida; by 1995 Best Day processed the first worldwide internet reservation paid on line with an encrypted credit card and today and associates are the first Latin American on line dynamic packaging company serving over 1 million tourists for over 1,400 Mexico resorts in 72 cities of Mexico.  Cancun few hotels were busier everyday and Best Day Travel Agency thrived successfully each day.

Back in 1986 when Fernando was looking for more hotels to establish the Best Day Travel Agency tour desks where more tours could be sold, he came across the Kin Ha Condo Hotel; Ambience Villas nowadays. The deal was that they would let him place the tour desk as long as he could rent and manage 40 condominiums of the Condo Hotel. With a lot of enthusiasm and a lot of ignorance about the hotel business, Fernando got to an agreement. So he started renting 40 rooms in 1987 and contracted up to 150 suite keys in the same complex by 1988. real logo

In 1989 they bought a 36 rooms lagoon Hotel Laguna Real and started growing in managing and acquiring.  Then came the GRAN COSTA REAL (1994), GRAN PORTO REAL (1997) and the former GRAN CARIBE REAL (1998, today Riu Caribe) Hotels openings.

THE ROYAL in Playa del Carmen was built in 2004 as a LUXURY All Inclusive Beachfront Resort & SPA that started off with great success in Playa del Carmen. Later on the Continental Villas Plaza in Cancun was remodeled to be the New Gran Caribe Real (2004). The newest addition to the Hotel Group was built: THE ROYAL in Cancun (2008) , right in the HOTEL ZONE, which has been the most successful all Oceanfront LUXURY All Inclusive Resort & SPA, keeping a high occupancy, hosting most important events and RECEIVING PRESTIGIOUS INTERNATIONAL AWARDS FOR ITS SERVICE QUALITY SUCH AS THE STAR DIAMOND AWARD IN 2009. For high standards in food and beverage handling the hotel received the "CRISTAL" CERTIFICATION AND "H" DISTINCTION.

Now Best Day - Real Resorts Group has started its STRATEGIC PLANNING FOR 5 YEARS reinforcing their mission of doing everything with love and passion to assure the best traveling experience.
westjet vacations logo Cozumel
New Direct Flights!!!

Your clients are going to love this!

Starting in November Westjet will be operating twice weekly flights directly into Cozumel from Toronto!!! Isn't that great news??? No more flying into Cancun and then taking the bus and ferry over to the island. And don't forget that you clients can easily connect to the YYZ flights from any Westjet gateway in Canada.
el cid logo
And you know the BEST place to stay in Cozumel, right? The El Cid La Ceiba Beach of course!!!

Nestled on Cozumel's pristine southern shore, this oceanfront retreat is a warm, intimate alternative to standard Cozumel hotel resorts. Pure relaxation awaits - from the newly renovated accommodations to the ancient healing powers of El Cocay Massage & Temezcal Center.

la ceiba poolThere is so much for your clients to do. They can participate in "Fly High Adventures", El Cid's brand-new eco-park, featuring zip line platforms, a fascinating jungle location, and mesmerizing ocean views. Or they can stroll down to the private dive center to enjoy some of the world's best reef diving and snorkeling. Or perhaps they want to explore the quaint streets of San Miguel ... a vibrant network of friendly neighborhoods, terrific local cuisine, and historic Mayan culture. Or maybe just simply lounge by the pool while gazing at the turquoise waters of the Caribbean. From romantic weekend escapes to week-long family excursions, this is the perfect Cozumel hotel deal for your cleints next vacation.

bulletNestled on the southern shores os Cozumel Island, Mexico
bulletJust three miles for a colourful downtown district of shops, restaurants and nightclubs.
bulletA few minutes drive to Playa del Carmen ferry dock, which takes visitors to the mainland.
bulletOnly six miles from the Cozumel International Airport.
bulletThree miles from Chakanaab Park.

Book your clients now! The El Cid La Ceiba Beach hotel is live in Westjet Vacation's system and bookable for departures in November!

real logo Real Resorts Enhances Commission
Booster Program

Travel Pulse - July 24, 2009

The RRMembers Commission Booster Program is offering travel agents the opportunity to earn money. The expanded RRMembers Commission Booster Program can now be combined with other special promotional offers such as a $200 Extra Bonus Booster for every 10 Qualified Booster bookings made at either of The Royal Resorts, or for every 20 Qualified Booster bookings at the Gran Caribe Real or
Gran Porto Real Resorts. (Bookings at the Grans may be combined two for one with Royal bookings).
The $200 added Extra Bonus Booster is valid on all qualified Commission Booster reservations made retroactively from Feb. 2, 2009 through Dec. 31, 2009.
In addition, under Real Resorts Commission Booster Program agents earn extra commission for booking stays of five nights or longer, triple or quadruple occupancies, and upgraded suite categories while the agent's client will receive a complimentary amenity from the agent upon arrival. Since its inception last February hundreds of agents have participated in the Commission Booster Program earning as much as an extra $160 per reservation in Booster extra commission.
"Since we launched the Commission Booster Program we have had the pleasure of awarding agents with more than $20,000 a month in bonus commissions for booking Real Resorts," said Fernando Garcia, director general of Real Resorts. "The top earning agency to date is Vacations to Go, which received more than $2,000 in added bonus commissions, by having their agents work together to combine their bookings and earn more cash incentives even faster. We truly believe this is the best agent incentive program for Mexico."
The RRMembers Commission Booster Program is effective for bookings through the end of 2010 and includes summer bookings at all four all-inclusive Real Resorts: The Royal in Cancun, Gran Caribe Real in Cancun, The Royal Playa del Carmen and Gran Porto Real. For families, Gran Caribe Real Cancun and Gran Porto Real in Playa del Carmen offer special family programs where up to two children (in all guest suite) categories and up to three children in the larger suite categories (the new Family Junior Suites, the Gran Master Suites, or the Presidential Suites) stay and eat free when sharing a guestroom with their parents. There is no limit on the number of added incentives an agent or agency can earn, and it is easy and free to sign up for the program at:
Congratulations!!!MTB event pic
Kristine Lizardo

The Mexico Tourism Board recently held a "Welcome Back to Mexico" event at the Terminal City Club in downtown Vancouver. It was a fantastic event and it was great to hear all the great news from Mexico.

By the by, Mexico is still the number one destination for Canadians!!! So much to offer no matter what your clients are looking for...Mexico is a destination that Canadians love!

El Cid Resorts was proud to support the event by providing a prize of 7 nights at the El Cid Castilla Beach Hotel. The lucky winner was Kristine Lizardo from Quest Travel in Vancouver!!!

A BIG congratulations to Kristine.  I'm sure you are going to have a phenomenal time in beautiful Mazatlan. Can I come with you??? :)
el cid logo
The El Cid Castilla Beach is located in the heart of the Golden Zone and has something for everyone! For more information on El Cid Resorts please click HERE.
dolphin swim pic

Real Free Swim with Dolphins

Offer Extended!

Great news!!! The popular Real Swim with the Dolphins promotion has been extended for new bookings taken until October 31, 2009 for travel from now till December 23, 2009. This is valid in ALL suite categories at THE ROYAL Playa del Carmen and in the other Real Resorts (Gran Caribe Real, Gran Porto Real and THE ROYAL in Cancun) for upper categories.

THE ROYAL Playa del Carmen:

One Swim  with the Dolphins  Complimentary with any suite  category with a $139.00 usd value  and more swims with  50%  discount for stays of  5 nights or more at THE ROYAL Playa del Carmen.

Book 5 nights or more and get one free swim with dolphins with a value of $139 USD, and 50% discount in the same tour for up to 3 guests sharing same suite.

Booking Code: SWIM.

Valid only for new bookings taken as of:          July 27 till   October 31st, 2009
Traveling dates:                                                     Now     till   December 23, 2009

THE ROYAL in Cancun, Gran Caribe Real, Gran Porto Real:

One swim  with the dolphins  complimentary  in Jr Suite OceanFront and upper categories   with a $139.00 usd value  and more swims with  50%  discount for stays of  5 nights or more at :  
Gran Caribe Real , Gran Porto Real, THE ROYAL in Cancun  Real Resorts. 

Book 5 nights or more in Jr Suites oceanfront and get One Free Swim with Dolphins with a value of $139 USD, and 50% discount in the same tour for up to 3 guests sharing same suite.

Booking Code: SWIM.

Valid only for new bookings taken as of:          July 27 till   October 31st, 2009
Traveling dates:                                                     Now    till     December 23, 2009

Call your  favourite tour operator and Book Now...

park n fly ad
fmtm logo About Us
What is FMTM?

FMTM is an abbreviation for Freddie Marsh Travel Marketing.
We are a Vancouver-area based company, providing high quality travel industry sales representation in Canada and the USA.

For more information please contact Freddie Marsh at 604 614 9932 or
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