November 2009 Newsletter


About FMTM

Newsletter Index           






In this issue...
Spotlight on THE ROYAL in Playa del Carmen
What's new at El Cid Riviera Maya?
Lucky Winners
Real Resorts Agent Page
El Cid Fact Sheets
Best Day Travel
Park N Fly Vancouver
Dixie Update
What is FMTM?
Contact me...
Freddie Marsh

Freddie Marsh, CTC

850 Royal Avenue
Suite 702
New Westminster, BC
V3M 1A6
604 614 9932
Pics of the Month...
Leah Irvine pic

 Leah Irvine
Westjet Vacations
Addison Show
in Toronto

traci farden photo
Traci Farden
Carnival Cruise Line
based in Vancouver


fmtm new logoProud to Represent
Real Resorts and
El Cid Resorts
in Canada
Dear David,     

Hello and Happy November!!!
YYC Oct pic

Well, I hate to say it but winter has definitely arrived in some parts of Canada.

That was the scene that welcomed me when I arrived into Calgary on October 14th. Yes, I said October 14th!!! It was already snowing!  And it was cold too - they were even de-icing the planes.

But there is always a silver lining and the good news is that all the snow and cold weather is a fantastic incentive to get your clients to start booking their winter escapes. There is no better cure to a brutal Canadian winter than a warm and sunny Mexican holiday. Don't you agree???
So I've been crazy busy (what else is new?) and last week was the PURO MEXICO roadshow sponsored by Air Canada Vacations. It was a whirlwind itinerary (Cranbrook, Terrace, Vancouver, Richmond, and Kelowna), but it was lots of fun with a great group of colleagues.

puro mexico pic
(The PURO MEXICO team pictured L-R in Cranbrook: Edna from ACV, Juan Carlos from Palace Resorts, Jonathan from Karisma, Marissa from Canto del Sol, Rosalba from Crown Paradise, Freddie representing  Real Resorts, Mike from ACV and Peter representing Occidental)

nov video blog pic
The topic for November's Video Blog is Travel Agent Incentives.
To watch the one minute video blog click  HERE.


RRMembers Commission Booster
El Cid Rewards


Take care and I hope you have a great November.  


Freddie Marsh, CTC
Spotlight on THE ROYAL Playa del Carmen
Raising the Bar: A New Dimension in Luxury All-Inclusive.

New redesigned and redefined THE ROYAL Playa del Carmen has risen on the foundation of The Royal Porto Real, one of the most successful resorts on the Riviera Maya. Like its sister property, THE ROYAL in Cancun, guests will discover an explosion of luxury around every corner, all provided in an atmosphere of casual elegance boasting a perfect beachfront location, mere steps from Playa del Carmen's famed Fifth Avenue. Discover hip night spots, trendy cafes, colorful shops and local color while experiencing THE ROYAL's flawless hospitality. The resort's interior is as impressive as its palatial exterior, where the use of textures, fabrics and natural materials reflects sophisticated seaside grace. The richness of the extra spacious suites (many of which are ocean view or oceanfront), the exquisite furniture, handcrafted by local artisans, the spacious marble bathrooms and furnished terraces, plus an array of unique and exceptional guest amenities assure an experience that goes beyond luxury for discerning guests.

Luxury SPAzul. A world-class eco-holistic Mayan-inspired, full service SPA with dual temperature Jacuzzies, steam room, traditional "Temazcal" stone steam bath, sauna, Polish massage waterfalls, cold plunge pool and more! (SPA treatments and hydrotheraphy with surcharge).
waiters pic
All suite categories designated "Royal" boast the new enhanced Royal Service® treatment. All guests have access to Real's new innovative (and Mexico's first) online check-in within 48 hours of arrival; plus this cutting edge technology allows guests in Royal accommodations to preview suite interiors and 180º panoramic terrace views before selecting their specific available suite. The exceptional Royal Service® and Royal Housekeeping® most definitely raise the bar on personal service complemented with warm Mexican hospitality, and the top suite categories offer a number of exciting extras plus unlimited complimentary domestic and international phone calls. In this joyful, adults only atmosphere guests will be treated to a Royal vacation experience guaranteed to Exceed Your Expectations!



Hotel Marina El Cid Beach & Spa Resort 
What's New?

There is never a dull moment at El Cid Resorts. Just look at all the new changes and news at El Cid Resort's gorgeous property in the Mayan Riviera...el cid romance pic

bulletThe hotel opened a wedding showroom located in the main lobby of the hotel. Couples can get inspired while looking at wedding set ups, wedding pictures, menus and have a chat with our professional wedding coordinator. Many of our guests already decided to get married during their next stay and some even decided to get married on the spot while here on vacation!
bulletGuests can also book romantic dinners on the beach here ($), this is a perfect way to treat your partner to something very romantic and exclusive outside of the regular all inclusive program.
bulletOur MegaPass added value that was upgraded from a $300 to a $600 USD value this year ( ) includes some coupons with discounts for those romantic private dinners on the beach as well.
bulletEl Alcazar restaurant had its menu redone and now features a daily menu. (7 day rotating menu). The Arrecife restaurant continues to offer Mexican a la Carte dinners and the menu was also recently refreshed with some new authentic Mexican cuisine.
bulletThe hotel now features wireless internet in all guestrooms and all public areas. This service is being surcharged.el cid spa pic
bulletEl Cocay Spa recently launched a new program especially for kids between 6-12 years that includes manicure; pedicure; facial treatments; 40 minute full body massages; chocolate, nutella or yoghurt wrap treatments. Massage therapists are always female, with lots of patience and take out some extra time to pamper the children in a very delicate way. Very popular is the mother / daughter treatment.
bulletWe launched some new activities at the kids club that include watching movies out in the open air on giant screens and we also organize Wii tournaments on the same giant screens.
bulletFuture projects include an expansion of our kids club that will include a buffet area with pizzas, ice creams, and popcorn. Also we just ordered portable mini bathtubs that can be placed in the guestroom of families with babies.
bulletA new VIP-only treatment program in addition to the Platinum services will include a coffee machine in the room to prepare delicious cappuccinos, espressos, mochaccinos etc and also an alarm clock / I-dock (for an I-pod or I-phone).
bulletIn November we will renovate our Distintivo H certification. Employees continue to be trained to make sure we work with the highest safety and hygiene standards.kent hbrek outdoors logo
bulletMarina El Cid teamed up with Suncountry Vacations and Kent Hrbek outdoors for a special TV segment that will be featured in Oct / Nov on Fox 09, the National Fishing Network and all other affiliates that carry the Kent Hrbek outdoors program throughout USA and Canada. 
bulletLater this Month Suncountry and Marina El Cid will team up again for yet another TV shoot and we will be featured somewhere in Oct / Nov as well on "On the Road with Jason Davis."  This show airs on the ABC affiliate KSTP in Minnesota on Saturday night and repeats on KSTC on Sunday.
bulletEach Feb 14 we organize "La regatta de la Amistad" where lovers and friends can team up to sail and have fun together and participate in a regatta departing from Marina El Cid. In 2010 we will carry on this tradition.
bulletThe El Cid Foundation has been very active in the Puerto Morelos local community:
bulletThe hotel sponsored new articles and medication for local health care centers.
bulletLibrary project: during summer school the hotel sponsored lunches for the local kids of Puerto Morelos
bulletThe hotel has a health care program in place for employees: free vaccinations and medical check-ups are available to all employees.
bullet Ecological projects:Caguama pic
bulletThe hotel takes part of the Turtle preservation program. Only one in every thousand turtles of the local "Caguama" species that are born makes it to an adult age so they can use a little help! We received 2,307 eggs that were placed in nests and protected. We plan to liberate over 1,000 turtles. So far over 200 turtles have arleady been born, taken care of and were liberated when they were strong and big enough to survive on their own.
bulletThis year we planted 10,000 new plants in the botanical garden located in the mangrove in front of the hotel. All plants are typical plants of this region.
bulletIn that same area we created a fenced and protected area where we help to conserve the regional fauna: birds, turtles, crocodiles.
bulletWe produce our own bottled water through our internal osmosis plant. recyle logo
bulletBy changing the type of products, paper towels and toilet paper we use we are saving trees each year.
bulletRecycle program is in place: we separate cardboard / paper, plastic and pads and we also work with a company that picks up chemical waste like light bulbs, batteries, oils etc.
starbucks gift card pic Lucky Winners
Starbucks Gift Cards

If you attended the Addison shows (Eastern Series) and dropped off a business card at the Real Resorts or El Cid Resorts booths, your name was automatically entered into a draw for Starbucks gift cards. And the lucky winners are (drum-roll)....

Angie Brown from Connection Key Travel (Stoney Creek, ON)

Alexandre Cabana from Agence De Voyages Gaby (Ste-Therese, QC)

Donna Flangan from Marlin Travel (Cornwall, ON)

Sandra Swash from Travel Professionals International  (Mississauga, ON)

Congratulations to our winners. Your gift cards are in the mail, just in time for the pumpkin spice lattes!
Real Resorts New Web Page for Agents
Availability and Marketing Material

Be sure to bookmark This site gives you the ability to check availability and close out dates per hotel & suite category. This is a helpful tool for you and it will come in handy if your clients have a specific suite requirement.

Also, there is a section that contains marketing material that you can access and download.

Real Resorts Agents pic

You and your marketing team can access and download all Real Resorts information you might need for your marketing, such as:
real logo

bulletPictures in high resolution for flyers, brochures and web pages.
bulletElectronic Brochures.
bulletReal Resorts PowerPoint Presentations.
bulletReal Resorts Fact Sheets.
bulletReal Resorts Logos.
bulletReal Resorts Spa Information.
bulletReal Resorts Wedding Information.
bulletGroup Charts and kits including meeting facility layouts, menus and prices.
bulletCharts of Real Resorts services, food & beverage outlets.
bulletChart of Suite categories and Suites lay out.
bulletWeddings, Golf & Honeymooners packages information.
bulletNew GRAN Floor (amenities, information & services).
bulletTop reasons to Book; kids and family programs.
Get the Facts el cid logo
El Cid Resorts Fact Sheets

Looking for more detailed information than what you find in the tour operator brochures? El Cid Resorts has fantastic hotel fact sheets that are full of up-to-date resort information. This is a very useful selling tool. Please click HERE to download the latest fact sheets.

Best Day Travel
For the Best Day of your Clients' Vacation
best day 25 logo
Do you have clients looking for airport transfers and/or excursions? Look no further than Best Day for your clients.

park n fly ad
Happy Howl-oween!Dixie bride 2007
Dixie Update

As many of you know, it's a tradition that every year Dixie gets dressed up for Halloween and we go out on travel agency sales calls together. It's always a lot of fun.

Dixie Halloween 2009In past years Dixie has dressed as a princess to promote the opening of THE ROYAL in Cancun, she dressed as a bride to spread the word about destination weddings, and last year she was a lobster to promote the fine dining options at the resorts.

Well, this year Halloween fell on a Saturday so Dixie got the day off from doing sales calls. Instead she spent the day/evening at her Grandma and Grandpa's house in Kamloops and helped hand out candy to the trick or treaters.

Hope you had a happy and safe Halloween!!!                      
fmtm logo About Us
What is FMTM?

FMTM is an abbreviation for Freddie Marsh Travel Marketing.
We are a Vancouver-area based company, providing high quality travel industry sales representation in Canada and the USA.

For more information please contact Freddie Marsh at 604 614 9932 or
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