May 2010 Newsletter


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May 2010
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Proud to Represent
Real Resorts
and El Cid Resorts
in Canada
In This Issue
El Cid Rewards
International Five Diamond Award
Wedding Testimonial
Free Swim with Dolphins
El Cid Mega Pass
Best Day
Recent Events
Park N Fly
Contact Us

Freddie Marsh pic
Freddie Marsh, CTC
Representing Real Resorts
604 614 9932

Dave Emery pic
 Dave Emery, MS
Representing El Cid Resorts
604 328 6847
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FMTM is an abbreviation for Freddie Marsh Travel Marketing. We are a Vancouver-area based company providing high quality travel industry sales representation in Canada and the USA.
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Palm Springs Condo
Visit Mexico
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No Phone Zone
Dear David,

Don't you just love this time of the year? Spring is here!!! Well, that is unless you live in Calgary. What was with the snow you guys have been getting??? :)

So how are you doing? Everything OK? Are you keeping busy? How's business? I know, so many questions!!!

Things are pretty good with me and I can't complain. As usual I have been on the road a lot, which for the most part I really enjoy because it means I get to see so many of YOU.

If was funny though, a couple of weeks ago I came home from a trip and I didn't get a chance to unpack my suitcase. Well, look what I found...

Click to View Video
Dixie in Suitcase

Isn't that cute? I think she wants to go to Mexico with me to experience THE ROYAL treatment. What do you think?  I think I'll have to start teaching her some Spanish. :)

Anyways, have a great month. If you need anything regarding Real Resorts please contact me and if you need anything for El Cid Resorts then please contact Dave. 

Chat with you soon,


Freddie Marsh, CTC
Bonjour française Parlant Agents de Voyage du Québec!!!

Nous tenons à dire un accueil très chaleureux à nos Agents de Voyage du Québec!

Il en est ainsi de rencontrer beaucoup d'entre vous sur nos récents voyages à Montréal.

Si vous besoin de quelque chose pour Real Resortset / ou El Cid Resortss'il vous plaît n'hésitez pas à nous contacter.

Je suis désolé mon école française est si mauvaise, j'ai dû utiliser Google Translate pour ce message, alors j'espère qu'il est correct.
El Cid RewardsiPad

How would you like to have a brand new iPad??? You'll be the coolest kid on the block.

The iPad is just one of  the many exciting items you can get with El Cid Rewards.

And just to give you an idea, you can order your very own iPad with 71,500 points, which is equivalent to four couple staying 14 nights in a reservation at the Hotel Marina El Cid Spa & Beach Resort in Mazatlan in October. That is so do-able!!!

If you haven't signed up yet you are realy missing out.

Simply click on the image below and you will be taken directly to the site so you can sign up.

El Cid Rewards 2010


Congratulations Real Resorts

diamond award logo

The American Academy of Hospitality Sciences
 Recognizes Two Real Resorts with its Prestigious
 International Star Diamond Award

THE ROYAL in Cancun & THE ROYAL Playa del Carmen

New York/Cancun, MX -- Mexican hotel chain Real Resorts today announced that its gourmet luxury all-inclusive resorts, THE ROYAL in Cancun and THE ROYAL Playa del Carmen are receiving the prestigious International Star Diamond Award for the second year in a row. The recognition is awarded by The American Academy of Hospitality Sciences to select five star hotels that exceed a selection of criteria for facilities, operations and service.  In addition the AAHS is also awarding Real Resorts the Green Diamond recognition for its commitment to ecology and the environment.  Real Resorts has been instrumental in working towards ecologically sound programs to protect the natural reef along the coast of Cancun, as well as employing sustainable operating practices at all four properties.
ROYAL logo
THE ROYAL in Cancun became the first Cancun property to receive the International Star Diamond Award in 2009 and is now the first Cancun property to receive the recognition for two consecutive years.  Also receiving the award for a second year is THE ROYAL Playa del Carmen which recently completed an addition including more of its popular Ocean View Suites and high demand Presidential Suites that include private pools and 360 degree views of Playa del Carmen and the ocean.  Also included in the new addition is a new restaurant, el Mediterráneo, and a stylish coffee bar, as well as a 25 meter junior-Olympic pool and pool bar.
The American Academy of Hospitality Sciences is renowned worldwide for awarding excellence in the global travel and luxury services sector. Each year the American Academy bestows its coveted International Star Diamond Award exclusively on five star establishments that are deemed to be of pinnacle quality. "The International Star Diamond Award is the most prestigious emblem of achievement, an award many strive for, but few obtain," said Joseph D. Cinque, President/CEO of the AAHS.  The AAHS is based in New York City and is governed by an International Board of Trustees who are respected leaders in the industry and are themselves, world travelers. Valuable sources around the globe routinely submit nominations of five star establishments for review. The Board then refines the selection to those who qualify for the ultimate evaluation.

 "It is truly aFernando Garcia privilege for THE ROYAL in Cancun & THE ROYAL Playa del Carmen to receive the International Star Diamond Award for a second consecutive year, and for Real Resorts to receive the Green Star Award," said Garcia Zalvidea.  The combination of these awards is a tribute to our hundreds of employees who work every day to surpass guest expectations with excellent service, as well as recognition of our entire company's commitment to keeping Cancun and the Riviera Maya green and ecologically beautiful for all to enjoy," added Garcia Zalvidea.

THE ROYAL in Cancun & THE ROYAL Playa del Carmen
Boasting exemplary design and architecture, THE ROYAL in Cancun and THE ROYAL Playa del Carmen are adult-only, gourmet luxury all-inclusive resorts.  THE ROYAL in Cancun is located beachfront on the town's famous hotel row and THE ROYAL Playa del Carmen is located in the heart of the Riviera Maya.  Each of the resorts offer a selection of guest suites and a variety of stunning facilities and amenities created for the discerning leisure and business traveler. Guests may choose from six categories of suites ranging from junior suites to luxurious one-bedroom oceanfront Royal Presidential Suites, to beachfront Royal Swim-Up Master Suites.   These exclusive Swim-Up Master Suites are designed for romance and include a sTHE ROYAL Cancun view photoemi-private pool, in-pool chaise lounges, and a private terrace with easy access to the oceanfront infinity pool. Most guest suites offer ocean front views, the signature Royal Bed®, a double Jacuzzi, a sitting area and a large screen HDTV with a CD/DVD player,  a stocked mini bar, and spa style bathrooms with walk-in showers.

For dining, guests may choose from an array of upscale gourmet a la carte restaurantsincluding  Asiana, Maria Marie, The Chefs Plate, and Pelicanos all serving inspired nouvelle cuisine, as well as sumptuous buffet restaurants and cocktail lounges. There is on site shopping, entertainment venues, a fully staffed business center, and meeting facilities including a main ballroom with multiple breakout rooms.  Guests can also enjoy a state-of-the-art fitness center, an Olympic-size infinity swimming pool, lighted tennis courts, and an array of additional recreational facilities.  Each of the resorts also houses a signature SPAzul, an eco-holistic spa offering an array of treatments and services. 


Wedding Testimonial
Hotel Marina El Cid Spa & Beach Resort

I have to start this review by saying I read a lot of reviews about this resort before we travelled and it really is tough to judge what you might end up getting. Many people had a great time and some not so well, as for us it was an amazing wedding and the kids loved the kids club. We visited March 21-28 2010.el cid logo

The one thing I recommend is if you are travelling with kids and want a little privacy its best to get one of the suites. The one mistake we made was to assume that the family room meant we got a suite...the Familly room is one room with three beds in it. This may work for some famillies but we travelled with 4 children ages 6-12, so it wasn't the best option for us.

el cid panorama

I must say that the food options are incredible and it makes you feel secure in the fact that the staff eat in the main buffet also, that goes to show that the food is delicious with many options. The staff all work very hard to please and we noticed how hard the evening restaurant manager works. That guy was running all over the place and taking care of many things all at once. We tipped him the final evening because he was doing an outstanding job. I know tipping is recommend and not madatory but these people work hard to do what they can to make you happy and make your stay enjoyable..


We would like to give a special thanks to Eva the wedding planner and also Alex the photographer. They made our Wedding on the beach AMAZING!!! We had our first marital spat in front of Alex the photographer because he took such amazing photos I wanted them the end my wife agreed and is extremely happy with all the pictures...oh and Alex made an amazing video as well and I can't stop plaing it. We love all the effort that Eva and Alex put into making our day special...thanks guys we really appreciate all your hard work.

el cid kids

Also our kids loved the kids club. On the first day we arrived I took all the kids down to the pool and our 6 yr old said he wanted to spend his whole holiday in the pool. I convinced him at dinner that night to "check out" kids club. The morning we took him to kids club he made sure to let me know "dad I'm just checking out kids club, if I don't like it then we spend the rest of our holiday at the pool"...of course i reassured him...When kids club came up for lunch our son ran over to us and said "DAD I WANT TO STAY AT KIDS CLUB ALL 7 DAYS!!! THIS IS AWESOME!!!" That reassured us that the girls at the kids club are amazing. We are the type of parents that are invovled with everything our kids do, so that means we coach sport activities and help with anything and everything, it was nice to feel comfortable with the girls of kids club. It gave us a little bit of a break during the days. Ladies of kids club you are amazing. Please make sure to tip these girls cause they work hard and the kids get to have their own holiday.
el cid riviera room
All in all the Marina El Cid is a place we will visit again with our we left the kids were all sad to leave and to me that means that they all loved the El Cid. We have a wonderful memory of our special day on the beach and our kids had an amazing holiday that they'll always remeber.

Thanks to everyone from the El Cid for the beautiful memories :)


dolphin swim pic

Free Swim with Dolphins Real Resorts Promo
real logo
Did you know that Real Resorts offers FREE SWIM WITH DOLPHINS to your clients? Yes, it's true. Now your clients can make a fantasy become a reality.

To find out all of the information about this exciting promotion please click HERE.

El Cid photo

El Cid Mega-Pass
Value increased to $600US for 2011

This is great news!!! For arrivals starting on January 01, 2011 the value of the popular MEGA PASS is increasing to $600US (from $300 in 2010).

When you book a minimum of 5 nights at El Cid Resorts through a Canadian tour operator your clients will automatically recieve their very own Mega Pass at the time of check-in. This is a fantael cid logostic added value.

The increase from $300US to $600US is for arrivals starting on January 01, 2011. The Mega Pass for guests staying at the El Cid in the Mayan and Cozumel is already valued at the $600US.


To learn more about the current Mega Pass value
please click HERE.
Best Day Bus

Best Day Travel

Best Day was founded in 1984 and throughout the years they have grown on the basis of providing first class, quality and personalized service. This has allowed Best Day to position themselves as an experienced, trustworthy company in the tourism market for Cancun, Playa del Carmen, the Mayan Riviera, Cozumel, Isla Mujeres and the Mayan Peninsula.

For the Canadian market, Best Day provides the ground services for Air Canada Vacations and Westjet Vacations as well as various other FIT operators.
Best Day Westjet Vacations
Best Day offers a wide variety of tours for fun entertainment or cultural recreation to please all ages. All of the Representatives at Best Day Travel are fully billingual, impeccable uniformed and very well trained and experienced.

Best Day Travel Representatives are always ready to help make the best day of your clients vacation. 


Recent Events

Tami & Norma Tianguis

Pictured at the Mazatlan Breakfast at Tianguis in Acapulco is Tami Brown from Westjet Vacations with Norma Cisneros from El Cid Resorts.

Victoria Westjet Function

Thank you Victoria agents for coming to the Real Resorts, Westjet & Westjet Vacations,  and Mexico Tourism Board Dinner Seminar on April 1st. Pictured above is Alejandro Grageda from Mexico Tourism Board, Chere Nawroth from Vision 2000 Travel, Freddie Marsh representing Real Resorts, Kim Tobias from Westjet and Shannon Harrision from Westjet. Congratulations to Chere Nawroth for winning the grand-prize (airfare to Cancun from Westjet, 7 nights at the Gran Caribe Real, and roundtrip airport transfers from Best Day).

El Cid Langley Event 

On April 27th Travel Agents in Langley were invited to become "Mazatlan Specialists" with El Cid Resorts, Westjet & Westjet Vacations and the Mexico Tourism Board at the Coast Hotel. Pictured above is Tobe Leney from Westjet, Kim Shirlaw from Expedia CruiseShipCenters, Dave Emery representing El Cid Resorts and Alejandro Grageda from Mexico Tourism Board. A big congratulations to our amigo Kim on winning the grand prize (roundtrip flights to Mazatlan from Westjet and 7 nights at El Cid Resorts).

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