September 2010 Newsletter


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 September 2010
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Proud to Represent
Real Resorts
and El Cid Resorts
in Canada
In This Issue
Riviera Maya Seminar in YVR
TMR Show Winners
Dave's MZT Update
Baggage Credit Promo
Turtles & Tourists
Canadians vs Americans
RRMembers Testimonial
Best Day
Contact Us

Freddie NYC
Freddie Marsh, CTC
Representing Real Resorts
604 614 9932

Dave MZT
 Dave Emery, MS
Representing El Cid Resorts
604 328 6847
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FMTM is an abbreviation for Freddie Marsh Travel Marketing. We are a Vancouver-area based company providing high quality travel industry sales representation in Canada and the USA.
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Palm Springs Condo
Visit Mexico
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No Phone Zone
Dear David,

Here it is September already. Where did the summer go??? :)

Marine Mammal Rescue PicWe had a really great experience a couple of weeks ago that I wanted to share with you. My cousin Debbie is a volunteer at Vancouver Aquarium's Marine Mammal Rescue Centre and she kindly took us on a tour of the facility.

It is a wonderful place. There were 97 Harbour Seals at the Centre the day we were there receiving love and care. From all over British Columbia the seals arrive; either injured or very young and abondoned. We saw one seal that was so young that it had just lost its' umbilical cord!

The seals are very cute and it's really hard not to touch and pet them, but we weren't allowed, as it's in the best interest of the seals to have as little human contact as possible. Once the seals are big enough and rehabilitated, they are released back into the waters of BC. Isn't that great?

If you'd like to view a video of our visit to the centre, just click on the image below.

Click to View
Marine Mammal Rescue Video

Have a great month. If you need anything regarding Real Resorts please contact me and if you need anything for El Cid Resorts then please contact Dave.  Adios Amigos!!!

Chat with you soon,


Freddie Marsh, CTC
Riviera Maya

Please Join Me
Riviera Maya Seminar in Vancouver

On Thursday, September 2nd I will be representing Real Resorts at the Riviera Maya Seminar at the Westin Bayshore Hotel in Vancouver. Please join me!!!
real logo
Let the training experts from the Riviera Maya Destination Marketing Office and Destination Ventures show you how to sell Riviera Maya - its Mayan sights and its hidden treasures!

Become thoroughly versed in the basics, secrets, and profit potential of Riviera Maya, and its colourful Maya background, ecoadventure, and unique settings to its 21st centurey enhancements.


bulletBegins at 5:15pm with Registration.
bullet5:30pm - Educational Seminar and Sit-down Dinner.
bullet6:45pm - Table top Meetings with Exhibitors.
bullet7:45pm - Travel Reward Prizes and Conclusion.

To register please click HERE.

I hope to see you there!


Riviera Maya Logo
TMR logoCongratulations
Quebec Agents!!!


It was so great to see so many of you during the recent TMR Shows in Quebec City, Laval, Boucherville and Montreal. A big MERCI to everyone that stopped at our booths and left a
business card.

The winners of the Starbucks gift cards are:

Janie Bidelogne from Voyage Hone in Montreal
(courtesy of El Cid Resorts)

Jacques Bonin from Vacances Platine in Montreal
(courtesy of Real Resorts)

starbucks gift card pic

Your gift cards are on their way!!! Please enjoy some coffee on us!



Dave's Mazatlán Trip

Dave on ZiplineI had a chance again to visit Mazatlan this past week.  I must say that it is almost like coming home as I once again enjoyed the hospitality of the wonderful El Cid staff, as well as seeing again our comfortable and updated rooms in all 4 of our properties (El Cid Granada, Castilla Beach, El Moro, and El Cid Marina Beach). 

I again was able to enjoy the beautiful sunsets from my room, as well as the great food and evening shows at the El Cid.  No stay in Mazatlan is complete without a wonderful dinner in the renovated downtown "Centro Historico" or a massage at the El Cid Spa and Country Club.

Some of my new adventures during this trip included:

bullet el cid logoA morning at the Mazatlan Aquarium enjoying the seal and exotic bird shows followed by a leisurely walk along the Malecon (beach boardwalk)
bulletA day of seeing how tequilla is made, then tasting the product (blue agave - tequilla), followed by visiting the charming village of La Noria.  (Blue Agave & La Noria Tour)
bulletA day of fun and relaxation on a tour to Deer Island.  I was able to kayak, snorkel, swim and relax on this beautiful island just off the coast of Mazatlan
bullet Dave on tourZipping through the canopy on 9 (safe but thrilling) ziplines at the Huana Coa Canopy Adventure

Luckily, there are many new activities for me to look forward to on my next trip to Mazatlan.   When people ask me what there is to do in Mazatlan, they often can't shut me up. I can't wait to get back there!  

Dave Emery

NEW! Real Resorts Baggage Promotion

Real Resorts Offers Guests up to a $50 Resort Credit for Airline Charges for Checked Baggage at All Four of its Cancun & Playa del Carmen Resorts

Are your clients tired of paying those airline checked baggage fees?  Real Resorts can help! Now through December 23, 2010, Real Resorts will offer guests up to a $50 Resort credit when they show their receipt for airline checked luggage costs upon check-in. The offer is available per guest suite and is limited to one credit per stay.  The Resort credit is valid at the luxury-gourmet, all-suite, all-inclusivesuitcase, adult-only THE ROYAL in Cancun and THE ROYAL Playa del Carmen, as well as the family friendly all-inclusive Gran Caribe Real Cancun and Gran Porto Real Playa del Carmen. The Resort credit can be used to purchase spa services, items in the Resort-operated Bazaar gift shops, or for extras such as premium bottles of wine or private beach dinners and  upgrades.

"Baggage charges have become a big inconvenience and expense to resort travelers and we want to help," said Fernando Garcia, Managing Director of Real Resorts.  "We want our guests to arrive happy and be relaxed so that they are ready to enjoy their vacation.  Offering them the credit to help offset the baggage charges that are now routine with most airlines is just another gesture of many that guests experience at Real Resorts. We believe it helps show just how much we care about them and appreciate their business," added Garcia.

In addition, guests will enjoy spectacular savings on vacations booked for arrival now through October 31st and early booking bonuses for vacations booked through December 23, 2010. 


Mazatlán Voted Best Family Beach
by Mexican Travelers in Travelocity
'Battle of Destinations' Contest

Hosted by and the Mexican Council for the Promotion of Tourism (CPTM), this online competition featured weekly match-ups between 14 competing Mexican destinations this summer. Travelers were asked to vote for their top pick in four travel categories, including Family Beach, Luxury Beach, Urban City and Colonial Town.

Travelocity Gnome at El CidMore than 2.3 million people living in cities and towns throughout Mexico cast their online ballot for Mazatlán in the battle for Best Family Beach Destination, held during the week of July 1. With a grand finish of more than 73 percent of votes, the seaside destination known as "The Pearl of The Pacific" celebrated a landslide victory over the rival beaches of Cancún, Acapulco and Ixtapa.

"We are honored to be recognized as Mexico's top family beach destination," says Carlos Berdegué, vice president of the Mazatlán Hotel Association and Tourism Board. "Visitors to Mazatlán enjoy 16 miles of golden-sand beaches along the Pacific Ocean, as well as rich culture, historic sites, world-class resorts, authentic cuisine and unique events that draw families from across North America year-round."

Mazatlan garnered more than half of the total ballots cast in the Battle of Destinations. The competition drew a total of nearly 3.9 million votes in all four categories.

Mazatlán: Top Family Beach Destination

To find Mexico's top spot for authentic culture and miles of scenic coastline, travelers in the know follow the gnome. Mazatlán welcomed Travelocity's roaming gnome to its shores on July 9 - 11. The tiny traveler was on hand to present the honor for Best Family Beach Destination during a special award ceremony, accompanied by Rodrigo Cobo, Director General for Travelocity México. Raúl Llera Martinez, Undersecretary of Tourism Operations and Promotions for the State of Sinaloa, accepted the award on behalf of Mazatlán, with Mazatlán Hotel Association and Tourism Board members attending.

"We wish to thank the multitude of supporters who voted for Mazatlán as part of the Battle of Destinations," Llera says. "This competition underscores our ongoing investment in Mazatlán's tourism product, with landmark restoration projects and new development that have continued to grow the destination over the past seven years consecutively. We are confident that Mazatlán will draw millions of travelers this year, and invite all visitors to experience rich offerings of this beautiful city."

Gnome On The Roam In Mazatlán

Following the reception, the gnome ambassador set off to explore Mazatlán's renowned beaches and cosmopolitan tourism district, known as the Golden Zone. Many of the luxurious resorts here have completed upgrades and extensive renovations to showcase award-winning spas, high-tech fitness centers, championship golf and nightlife. Premier restaurants serve up gourmet cuisine with panoramic sunset views, while the oceanfront malecón promenade offers a taste of Mazatlán's fresh Pacific seafood in outdoor markets and beachside palapa huts.

Just north of the Golden Zone, the gnome made a stop at the state-of-the-art, $70 million-dollar Mazatlán International Center and new growth as part of the Marina Mazatlán project - at more than 15 square miles, one of the largest urban and tourist developments in Mexico and Latin America. Marina Mazatlán's master plan calls for new high-rise luxury hotels, residences, gourmet restaurants, spas, shopping and recreational areas.

Travelocity Gnome with TequilaEcoadventure and pristine scenery were among the highlights of the gnome's excursions to nearby colonial towns in the Sierra Madres foothills. In the mountain village of La Noria, this savvy traveler explored the 130-year-old La Hacienda De Los Osuna tequila distillery and plantation. Daily walking tours take guests through the agave fields, where plantation guides explain the growing process and demonstrate how the blue agave is harvested before touring the ancient and modern distillery. Afterward, the gnome took off on a heart-pounding zipline tour through jungle treetops as part of the Huana Coa Canopy Adventure.

Rich culture awaited the gnome back in Old Mazatlán, home to more than 479 national historic sites like the 135-year-old Angela Peralta theater and bustling Pino Suárez open-air market, which has operated since 1899. In Plaza Machado, the gnome joined visitors and locals strolling alongside unique shops, art galleries, jazz clubs, museums, contemporary dance studios and outdoor concert halls. Old Mazatlán's sidewalk cafés featured al fresco dining against a colorful backdrop of neoclassical architecture.

About Mazatlán

Mazatlán is located on Mexico's Pacific Coast at the foot of the Sierra Madre Mountains. As Mexico's second largest coastal city, Mazatlán has nearly 600,000 inhabitants. The city is divided into two main areas: Old Mazatlán and Zona Dorada or Golden Zone, with a seven-mile coastal road between the two. Mazatlán has an international sport-fishing reputation. Sites of interest include: the Angela Peralta Theater, Archeological Museum, Republic Plaza, Ocean Museum, Botanic Garden, San Jose Chapel and the world's second-tallest lighthouse. Transportation is available via the local "pulmonías" or four-person open-air vehicles that have become a symbol of the city.
Turtles & Tourists
A Record Summer for Both
at THE ROYAL in Cancun & Gran Caribe Real Cancun

Turtle Real ResortsThe beautiful beaches at THE ROYAL in Cancun & Gran Caribe Real Cancun are favorites this summer for vacationers and sea turtles.  Amid a record summer for high occupancies, the protected sea turtles were made comfortable and safe by the staff of both resorts.  During June, dozens of  sea turtles arrived on the two Resort beaches and laid hundreds of eggs. Under the supervision of the  Mexican Secretary of Environment and Natural Resources ( SEMARNAT ) the staff at the Resorts carefully and skillfully moved all of the eggs to protected nests located in safe areas of the beach far from the tourist areas and dangers.

Last month, after 45 dTurtle with Guestays of incubation, the first of the baby turtles broke their eggs.  That evening the staff of THE ROYAL in Cancun and Gran Caribe Real Cancun, along with resort guests, helped guide more than 200 baby sea turtles on their pilgrimage to the Caribbean.

Specially trained Resort staff provided information to guests about the lifecycle of the turtles and their safe handling. 

The turtle hatching will continue throughout the summer and the staff and guests will be able to continue to enjoy this wonderful act of nature, without harm to the turtles.
Canada VS USA

Canadians vs Americans
Bring it!!! 


Well, it isn't exactly a rematch of the Olympic Hockey finals, but it is a competition none-the-less.  The El Cid Rewards program is open to both Canadian and American travel agents who want to earn generous rewards for online shopping or gift certificates to local popular retail stores. 

Even though Americans out-number Canadians about 9 to 1 in the general population, in the El Cid Rewards program Canadian travel agents are running neck and neck (50:50) with American agents.
If you haven't already signed up for the El Cid Rewards program, now is the time. It only takes a few minutes and you can sign up HERE

By the time we send out the FMTM newsletter at the beginning of November, we want to report on how the Canadians beat the Americans (again) and are the best supporters of the El Cid Resorts in Mazatlan, Riviera Maya and Cozumel!

El Cid Rewards

El Cid Rewards Prize BoxEl Cid understands that Travel Agents help support their success and they are happy to give back in a big way. To show their appreciation for your loyalty, you're invited to Join the El Cid Rewards program, where you can earn points for each booking you make. Redeem your points for an array of fabulous products from our catalog. The more you book, the more you earn!!!


"When checking out the catalog I was blown away!!! From Coach bags to DeWalt tools, to iPads ...really?! It is a true reward gallery for agents. Having shipping included is a wonderul additoin also. After seeing my points total I thought 'Well, I may get a $50 gift card like most other programs,' boy was I thrilled to see what incredible choices were available to me. I love El Cid Resorts (obviously) and will continue to support the product, however this is a great added incentive to get my clients into El Cid rooms."

Karrie Locher, CTC
Vacations Plus, Edmonton Alberta  

Presidential Suites
THE ROYAL in Playa del Carmen

Presidential Suite picDo you have a client that likes to experience the best of the best while on vacation? Then you should really look at booking them into a Presidential Suite at the THE ROYAL in Playa del Carmen.  I saw these amazing suites personally a couple of months ago and all I can say is WOW!!!
Earlier this year Real Resorts opened 5 new Presidential Suites in a stunning new section at THE ROYAL in Playa del Carmen. The new presidential suites have a spiral staircase leading to their own private roof-top swimming pool. I'm serious!! Can you imagine?

Presidential Suite Pool pic

A Travel Agent once said something to me and I couldn't agree with her more...

"When your client goes on vacation, why would they stay somewhere less than what they have at home? What kind of vacation is that? They should stay somewhere equal or better to what they have at home."

Do you agree?  Well, I'm pretty sure that the Presidential Suite category at THE ROYAL in Playa del Carmen would fit into that category! :)


Another Testimonial

Amber WhitneyCongratulations to Amber Whitney from Sears Travel in Edmonton.

Amber recently received a cheque from RRMembers for almost $900US for booking Real Resorts. Isn't that great?

Way to go Amber!!!

We're so happy that you took the time to register your bookings. It really pays off!

And thank you for booking Real Resorts.

If you aren't a member yet what are you waiting for? Sign up TODAY!!!
Best Day Bus

Best Day Travel

Best Day was founded in 1984 and throughout the years they have grown on the basis of providing first class, quality and personalized service. This has allowed Best Day to position themselves as an experienced, trustworthy company in the tourism market for Cancun, Playa del Carmen, the Mayan Riviera, Cozumel, Isla Mujeres and the Mayan Peninsula.

For the Canadian market, Best Day provides the ground services for Air Canada Vacations and Westjet Vacations as well as various other FIT operators.
Best Day Westjet Vacations
Best Day offers a wide variety of tours for fun entertainment or cultural recreation to please all ages. All of the Representatives at Best Day Travel are fully billingual, impeccable uniformed and very well trained and experienced.

Best Day Travel Representatives are always ready to help make the best day of your clients vacation. 



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