October 2010 Newsletter


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 October 2010
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Proud to Represent
Real Resorts
and El Cid Resorts
in Canada

In This Issue
Special Invitation to Agents in YYC, YEG & YVR
Top Reasons to Book Real Resorts
El Cid Elite Club
Another RRMember Testimonial
Weddings at El Cid Resorts
Park 'N Fly Parker Rewards
Kids Stay, Eat & Play Free Extended
El Cid Rewards
Wally Goes to Alberta
Real Resorts Hosts TPI
Celebrate Mexico's Independence
MLT University
MLT Quality Assurance Award
Best Day
Park 'N Fly Advertisement

Contact Us

Freddie NYC
Freddie Marsh, CTC
Representing Real Resorts
604 614 9932

Dave Emery
 Dave Emery, MS
Representing El Cid Resorts
604 328 6847

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FMTM is an abbreviation for Freddie Marsh Travel Marketing. We are a Vancouver-area based company providing high quality travel industry sales representation in Canada and the USA.

Real Resorts link

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Best Day logo

Palm Springs Condo

Visit Mexico

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mazatlan logo

Riviera Maya logo

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No Phone Zone

Dear Dave,

How are you doing? I hope you've been having a great fall so far.

Things are great here. I've been on the road a lot the past few months (it's that time of the year), but life is good.

In last month's newsletter I didn't mention Dixie and and of course I got complaint emails. Geez, that dog sure has her fans!!! LOL

Anyways, I don't want to dissapoint (and I don't want more complaints) so here's a video that was taken last weekend. We were driving home from Seattle and we stopped at McDonalds for an ice cream cone. I hope you enjoy the video as much as Dixie enjoyed her ice cream!!!

Click to View
Link to Dixie eating ice cream


Have a great month. If you need anything regarding Real Resorts please contact me and if you need anything for El Cid Resorts then please contact Dave.  Adios Amigos!!!

Chat with you soon,


Freddie Marsh, CTC

Mazatlan for travellers
You Are Cordially Invited...

Come and see why thousands of Canadians travel yearly to this wonderful destination in the Mexican Pacifc; learn what to do and see, and how you can sell it to your clients.

Wednesday, October 13th at 8am
Delta Bow Valley Hotel
Salon "A"
209 - 4th Avenue SE

Thursday, October 14th at 8am
Coast Edmonton Plaza Hotel
Glenora Room
10155 - 105 Street

Friday, October 15th at 8am
River Rock Casino Resort
Whistler "A" Room
8811 River Road, Richmond

To RSVP please send an email to

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Top Reasons to Book
Real Resorts
bullet ROYAL Cancun beachLOCATION, LOCATION, LOCATION: The best in any destination. All Resorts are centrally located at the prime action spots of Cancun andPlaya del Carmen - Riviera Maya, within short distance to the happening places or shopping, nightlife, restaurants, attactions, archaeological sites, reefs, etc.
bulletOriginal 24 HOUR ALL INCLUSIVE CLUB with snacks, table games and giant TV screens, food & beverage services around the clock.
bulletPoolside and beachside waiter-service (beachbutler at THE ROYALS).
bullet Oki Splash logoOki Kids Club at the GRANS with supervised activities, playgrounds and pools for children of 4 to 12 years old, open daily from 9am to 8pm.
bullet Oki Splash Water Park, an expansive new aqua-park featuring a Pirate Ship, Castle, water slides and various spray apparatus, creating a one-of-a-kind water escape at the resort from kids and adults alike.
bullet T-Zone Club & Videogames, a tween/teen program aimed specifically at 13-17 year-old age group at all GRAN properties. Designed to be a state of mind not a stuffy, over ogranziced club or program, this will take the teen vacation experience to the next level with a new concept and space for them to gather, socialize, and chill out.
bullet  cocktail picRoom Service available 24 hours at THE ROYALS and from 8am to 10pm at the GRANS (no extra charge).
bulletMany options for breakfast, lunch & dinner at ala carte or buffets.
bulletIn room mini-bar stocked with water, pop and beer at any Real Resort, no extra charge.
bulletBest & Safest beaches for swimming and walking.
bulletFully equipped, air-conditioned fitness centres with the most sophisticated equipment.
bulletSuper nightly entertainment with live music and shows, daily activitiesin beach and pool areas.
bulletLuxurious SPA services.
bulletState-of-the-art meeting facilities for Groups & Conventions with personalized attention from our Groups Coordinators.


Elite Club Logo
Go Ahead and Spoil your Clients
at El Cid Resorts in Mazatlan


el cid logoBook Elite Club All Inclusive now, and make your clients next getaway a true trip to paradise with these incredible benefits:


bulletGuaranteed ocean view accomodations.
bulletPrivate registration area and lounge with beverages, snacks, TV, magazines and books.
bulletUnlimited Golf and Tennis at El Cid Country Club (equipment not included).
bulletFood and beverages in all Restaurants and Lounges throughout the 4 Resorts plus the Country Club (Including premium menu items such as lobster, jumbo shrimp and fine steak cuts).
bulletNational and Imported beverages.
bulletPreferred seating in a la carte Restaurants.
bulletChocolate Strawberries and bottle of wine upon arrival.
bulletAromatherapy menu.chocolate covered strawberry
bulletRoom Service.
bulletUse of Fitness Centre and Sauna at the Country Club.
bulletComplimentary Ironing Service (one garment).
bulletInternational movie selection and popcorn at Elite Club.
bulletFree Internet access at Elite Club.
bulletSecluded outdoor relaxation area.
bulletTour and activities coordination.
bulletSpecial discounts at Pronatours, Aries Fishing Fleet and El Cid Spa.
bulletPersonalized assistance from the Elite Concierge.


bulletVIP in-room amenties (bathrobes, showercab, skin cream, beach bag and umbrella).
bulletNighlty turndown and courtesy (Mexican candy selection).
bulletLate check-out until 3pm (subject to availability).
bulletDVD player in room.
bulletNewspaper delivery (on request).
bulletPool towels in room.

Another RRMembers Testimonial

Nao NishiharaA big congratulations to Nao Nishihara from in Vancouver!!!

Nao has a small group booked to THE ROYAL in Playa del Carmen, and she was thrilled to discover how user-friendly the RRMembers program is. She was also very happy to learn how much bonus commission she made for the file. :)

Nao is planning to visit the Mayan Riviera in the near future so she said she would probably use the money she earned from RRMembers to put towards her trip.

Are you a member of the RRMembers program? If not, what are you waiting for? Sign up today and start being rewarded generously.



Weddings at El Cid Resorts
Wedding at El Cid Resorts

Create a truly unforgettable Mexico destination wedding for your clients amid the pristine seaside settings of El Cid Resorts.  Their once-in-a-lifetime celebration calls for a special place, and El Cid offers an exquisite trio of Mexico wedding sites -- set in the stirring coastal locales of Cancún/Riviera Maya, Cozumel, and Mazatlán.

Your clients can trust the professional staff to meticulously plan every detail -- including cocktail parties and receptions, recommending photographers, designing the menu, and arranging for live entertainment. From golf outings and spa visits to flawless beachfront ceremonies, theirs will be an event richly immersed in authentic Mexican tradition and hospitality.
El Cid Wedding PhotoMAZATLAN: Your clients can plan a captivating sunset ceremony on the beach. El Cid can host cocktail receptions by the lushly landscaped pool area, overlooking cascading waterfalls. You clients can trust the professional, attentive staff to design a storybook Mazatlán wedding -- from menus, florist, photographer, and entertainment to cruises, golf outings, and spa appointments. El Cid Resorts will see to the details, leaving your clients to relax and enjoy time with their guests. Gazing westward over the Pacific Ocean, El Cid Resorts offers pristine beaches, endless water sports, and vibrant sunsets to shape their special day.
El Cid WeddingMAYAN RIVIERA: Located at Hotel Marina El Cid, the breathtaking wedding destination is nestled amid aromatic plants, turquoise waters, ancient Mayan culture, and world-renowned beaches. El Cid provides a captivating setting for intimate gatherings and grand celebrations alike. Your clients can exchange vows on the beach as the sun sets over the sparkling Caribbean. El Cid Resorts can host elegant candlelit dinners in the oceanfront restaurant. They can treat the groomsmen to a round of golf or reward the bridal party with a morning at the luxurious El Cocay Spa. Hosting just one celebration at a time, El Cid Resorts guarantees the exclusive attention of the planners and caterers. Discover true romance with a uniquely Mexican flair at this stylish Cancún wedding hotel.

For more information including site details and wedding package descriptions, click HERE.



El Cid Early Winter
Sale Extended
The Early Winter Sale for the Hotel Marina El Cid Spa & Beach Resort (Riviera Maya) has been extended for bookings made until October 15, 2010.

The Early Winter Sale includes huge savings plus 2 kids 12 and under free for travel in peak winter season.
Offer Expires: October 15, 2010

Park 'N Fly Banner

PARK 'N FLY Launches Parker Rewards
Next Step in Business Travel Rewards

Effective immediately, Park'N Fly has introduced Parker Rewards, the next step in Business Travel Rewards!  Customers joining this free membership program with Park'N Fly will earn Parker Rewards points redeemable for FREE Parking!

Travel reward programs have a lot of appeal with travelers today.  The last frontier in the business travel rewards arena was how to turn paid parking into FREE parking days.  Considering the strength and appetite Canadians have with travel, paying today and turning it into FREE parking tomorrow makes perfect sense as a growing number of Canadians travel more.

Park N Fly Parker logoParker Rewards, is simple, fast and rewarding to use.  Members can enrol online and its free to join the program.   If consumers are Aeroplan members and have access to corporate discounts at Park'N Fly, by simply entering these unique numbers at time of enrolment, their Rewards membership automatically tracks points and discounts each time the Rewards card is used.

Swipe, Earn and Save, - It's that Simple!

Summer May be Over
but the Family Fun Continues
at the Gran Caribe Real in Cancun

The All-Inclusive Resort Extends its Kids 12 & Under
Stay, Eat & Play Free, Year Round

Family vacations don't have to end because summer is officially over.  The all-inclusive family-friendly, beachfront, Gran Caribe Real in Cancun is extending its Kids Stay, Eat & Play Free program year round through December 23, 2010 (certain blackout dates may apply). 
family pic"We decided to extend the program past the traditional summer vacation because our guests are telling us that more and more school districts are changing school calendars and providing vacation days throughout the year to complement what had been a traditionally long summer vacation," said Fernando Garcia, Managing Director for Real Resorts which owns and operates the Gran Caribe Real.  "It makes sense for us to continue to offer families a great value opportunity to travel with their kids year round," added Garcia.
The Gran Caribe Real Cancun is located beachfront on the newly refurbished and expanded white Caribbean sand.  It is in the center of Cancun's popular Hotel Zone.  The resort offers all-inclusive family vacation packages in its Family Suites, Gran Master and Presidential Suites. 

T-Zone picFamily friendly rates are available that welcome up to two children, 12 and under for free, when sharing a Family Junior Suite with two paying adults, and teens ages 13 to 17 receive a 40% discount when sharing a suite with two paying adults.  In addition, the Family Suites offer bunk bed configurations for even more room and more fun! All children also enjoy a special kid's check-in. 

And when families stay in a Master or Presidential Suite up to three children under 12 can stay for free and enjoy specially sized robes and slippers in the suites.  And families staying for a minimum of five nights in an Ocean Front suite or higher at The Gran Caribe Real Cancun families receive a complimentary 'swim with the dolphins' experience for one person, valued at $140.  Additional family members can also enjoy the experience at a 50% discount.

 Family with 3 Kids photoNew this year, the resort has expanded its Kids Club and calls the new concept Oki Fun World. It includes the resort's one-of-a-kind water escape, Oki Splash® and the Oki® Kids Club where children from four to twelve enjoy a full array of activities throughout the day and evening including poolside sandcastle building, face-painting, hula-hooping, drama classes and countless other crafts and activities.  While teens can participate in the Resort's unique T-Zone program and lounge in an age appropriate setting or indulge in activities such as a poolside manicure, a game of beach volleyball, or pick and choose among the waterslides, pools or just soak and swim the day away.  There is also ping-pong and the indoor OKI Fun World which includes the video arcade.  

El Cid Rewards

Barb CroweA big congratulation to Barb Crowe of Ixtapa Travel in Saskatoon. Barb is a member of the El Cid Rewards program and she recently redeemed her points for THE KEG gift cards. Bon appetit, Barb!

El Cid understands that Travel Agents help support their s
uccess and they are happy to give back in a big way. To show their appreciation for your loyalty, you're invited to Join the El Cid Rewards program, where you can earn points for each booking you make. Redeem your points for an array of fabulous products from our catalog.

he more you book, the more you earn!!!

Caribbean Goes to Alberta...
and so Does Wally!

Wally in AlbertaWalter Dagri Trevisan (Public Relations Manager, Real Resorts) was recently in Alberta for Air Canada Vacation's "Caribbean Goes to Alberta" road-show.

I had to be in Minneapolis so he kindly agreed to participate with the event on my behalf. Thanks Wally!!!

Wally is pictured here with Laura Randle from AMA Travel in Calgary. Laura won a prize of 3 nights at Real Resorts. Congratulations Laura!!!


real logoReal Resorts Hosts TPI Dinner

On September 22nd Real Resorts hosted TPI agents to a delicious Mexican Fiesta at Viva Mexico Restaurant in Langley, BC.

It was a fantastic opportunity for us to update everyone on all the latest news from Real Resorts. Thanks for coming out everyone and making it such a fun night!

TPI dinner
(Pictured L-R: Bobbi Jo Roback, Freddie Marsh,
Christal Bauer, and Nancy Suceava)



El Cid Bicentenial

A Truly Mexican Celebration Awaits your Clients

This year El Cid Resorts is celebrating Mexico's Independence Bicentennial, the greatest festivity in this beautiful country. As a 100% Mexican owned company, El Cid Resorts is celebrating it in a big way with a Fiesta full of live music, authentic Mexican games, dances, shows, folklore and exquisite mexican gastronomy.

From Mazatlán, the "Pearl of the Pacific", to the stunning turquoise waters of Cozumel and the Mayan mysteries of Riviera Maya, El Cid Resorts has it all!

Come celebrate our Bicentennial Celebration and enjoy great savings and values! Book now and receive:

bullet20% Savings off European and All Inclusive Plans
bullet2 Kids 12 and under Stay, Play & Eat Free
bulletUp to $600 resort credit coupon book
bulletIncredible fun festivities at our resorts and in each destination


mlt vacations logo

Last month I attended MLT University in St Paul, Minnesota. MLT Vacations is one of the largest providers of vacations packages in the United States, managing multiple vacation brands, including Delta Vacations, Continental Airlines Vacations and Worry-Free Vacations.

It was a busy 3 days with a big daily tradeshow, classroom trainings, various cocktail parites and MLT QA (Quality Assurance) Awards.


MLT Canadian Agents with OKI
Shona Lockhart & Linda Kettlewell from Sell Off Vacations in
Sarnia, Ontairo posing with Real Resort's loveable mascot OKI.

Roberto Rivera
Roberto Rivera from El Cid Resorts a the Mazatlan booth.

MLT group
Freddie, Gina, Zulma, Miguel, Vicky & Grace
at the Real Resorts booth.
MLT Quality Assurance Award

QA logoThe Quality Assurance Award recognizes hotels that achieve 99% customer satisfaction index and 99% product delivery performance with a minimum of 100 bookings.  For the 2010 award, results were measured against the experiences of more than 450,000 customers who traveled with Delta Vacations, Continental Airlines Vacations and Worry-Free Vacations from the U.S. and Canada.

Out of the more than 700 hotels offered by MLT Vacations in Mexico, the Caribbean, Latin America, Hawaii and Las Vegas, only 117 qualified to receive the MLT Vacations Quality Assurance Award designation for 2010.

Congratulations to our Quality Assurance Award Winners for 2010:

THE ROYAL in Cancun
Gran Caribe Real Cancun
THE ROYAL Playa del Carmen
Gran Porto Real Playa del Carmen

El Cid Castilla Beach Hotel Mazatlan

To view short videos from the awards ceremony:
 click HERE for Real Resorts
click HERE for El Cid Resorts.


Best Day Bus

Best Day Travel

Best Day was founded in 1984 and throughout the years they have grown on the basis of providing first class, quality and personalized service. This has allowed Best Day to position themselves as an experienced, trustworthy company in the tourism market for Cancun, Playa del Carmen, the Mayan Riviera, Cozumel, Isla Mujeres and the Mayan Peninsula.

For the Canadian market, Best Day provides the ground services for Air Canada Vacations and Westjet Vacations as well as various other FIT operators.
Best Day Westjet Vacations
Best Day offers a wide variety of tours for fun entertainment or cultural recreation to please all ages. All of the Representatives at Best Day Travel are fully billingual, impeccable uniformed and very well trained and experienced.

Best Day Travel Representatives are always ready to help make the best day of your clients vacation. 



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